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energy · customer care · cobalt energy retail

Customer-support agent — clean baseline

Sample agent flow. Tool call. Approval. Evidence.

Cobalt Energy Retail's customer-care agent, observed over 30 days. 5,000 actions, only 2 minor Authority Gaps. This fixture shows what "healthy" looks like — the agent stays within scope, every customer interaction is recorded with a Consent Receipt, and PII is redacted at log time.

Plain Q&A

Plain Q&A

Short questions. Short answers.

Plain take

Plain take

Try every endpoint. Sign every reply. No signup.

Sample observed-action stream

Short take. Big idea.

kye-stream observe --scenario=support-agent --limit=5 5 of 5,000 shown

Detected Authority Gaps

Short take. Big idea.

Guard Recommendations

Short take. Big idea.

Sample Consent Receipts

Short take. Big idea.

Every interaction with a customer records a signed Consent Receipt before the agent reads any account state. Receipts are bound to a purpose, a scope, and a TTL.

Sample Evidence Pack

Short take. Big idea.